Frequently Asked Questions

Yes. We schedule visits by appointment so we can provide timely, attentive care for every patient. Calling ahead also helps us reduce wait times and prepare for your pet’s visit.

You can schedule an appointment with Crosspointe Animal Hospital by phone, email, online form, or through the PetDesk app. Our team will help you find the best available time for your pet’s care.

Yes. We are pleased to welcome new clients and patients to our veterinary hospital in Fairfax Station, VA. To help us prepare for your first visit, we ask new clients to complete the appropriate forms before their appointment.

Yes. Crosspointe Animal Hospital requires a deposit to secure new patient appointments. This deposit is applied to your first visit and is only non-refundable if the scheduled appointment is missed.

For your first visit, please bring any medical records you have for your pet, a list of current medications, and any questions or concerns you would like to discuss with our veterinary team. Completing forms in advance can also help make your appointment more efficient.

A missed appointment without cancellation is considered a no-show. A $50 fee will be applied to the account for missed appointments.

Please notify our office as soon as possible if you are unable to keep your scheduled appointment. Advance notice helps us offer that appointment time to another pet in need of care.

We accept Visa, MasterCard, Discover, cash, and personal checks. We also offer financing through Scratchpay and CareCredit for qualified clients.

We do not offer in-house loan agreements. However, we do provide financing options through Scratchpay and CareCredit to help make veterinary care more manageable.

Prescription requests typically take 24 to 48 hours to process. If your pet has an urgent medication need, please contact our office directly by phone.

Yes. Our online pharmacy allows clients to order medications, prescription diets, non-prescription diets, and other pet care supplies. Orders are reviewed by our team before approval to help ensure your pet receives safe, appropriate products.

Most pets should have a wellness exam once a year. Senior pets, generally those 7 years of age and older, often benefit from exams every six months so age-related changes can be identified earlier.

Fear Free veterinary care is an approach designed to reduce fear, anxiety, and stress during veterinary visits. At Crosspointe Animal Hospital, our Fear Free certified team uses gentle handling, patient-centered care, and thoughtful scheduling to create a more comfortable experience for pets and their families.

Yes. We offer overnight pet boarding for dogs and cats. Our boarding areas include accommodations for dogs as well as a separate private area for feline guests.

No. Because our hospital is closed on Saturdays and Sundays, we do not offer boarding drop-offs or pick-ups on weekends.

Boarding is charged per calendar day, including the day of drop-off and the day of pick-up.

No. Submitting the boarding consent form does not guarantee a reservation. Please contact our office directly to confirm availability and finalize your pet’s boarding stay.

If a surgery appointment is missed without at least 24 hours’ notice, it is considered a surgical no-show. The first missed surgery appointment may be waived when rescheduled, but a second missed surgical appointment will result in a $100 missed appointment fee.

Yes. We provide pet health certificates for domestic and international travel. Pets traveling internationally require a pre-travel appointment so we can review records, country requirements, and any testing timelines.

Yes. We offer compassionate end-of-life care in a calm, supportive environment. Our team is here to answer questions, discuss options, and help guide families through this difficult process with empathy and respect.