Appointment Policy
Doctor visits are scheduled by appointment. Each day, we reserve appointment times for pets who may need to be seen promptly due to illness. For your convenience, we also offer drop-off appointments if your schedule does not align with our available appointment times.
We encourage you to call our hospital to schedule an examination as this helps us provide timely care while minimizing wait times.
Due to increased demand for veterinary services and longer wait times nationwide, scheduling timely appointments has become more challenging.
We have also seen an increase in missed appointments despite reminders by phone, text, and email.
To help keep appointments available and reduce wait times for all patients, Crosspointe Animal Hospital requires a deposit to secure new patient appointments. This deposit is applied to your first visit and is only non-refundable if the scheduled appointment is missed.
No-Show Policy
A no-show is when a client misses an appointment without canceling it. Failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a no-show.
A $50 fee will be applied to the account as a result of a no-show.
Surgery No-Show Policy
The first time this occurs, we will call to offer rescheduling and the missed surgery fee of $100 will be waived. After a second missed surgical appointment, we will again call to reschedule, and a $100 missed appointment fee will be charged.
Cancellation of an Appointment
Because appointment availability is limited, advance notice helps us provide timely veterinary services to as many patients as possible.
Patient Arrival Policy
- For your protection, and that of others, all dogs must be on a non-retractable leash and properly controlled while in the waiting area and exam rooms.
- All cats must be presented in an appropriate cat carrier or on a leash.
- We ask that small mammals be presented safely in an appropriate carrier.
- Cat and small dog carriers can be provided in advance if needed.
Payment Policy and Financing
We request payment at the time services are rendered. For your convenience, we accept:
- Visa
- MasterCard
- Discover
- Cash
- Personal checks
We are also a participating provider with Scratchpay and CareCredit. You can apply online for both financing options.
Military Discount
Crosspointe Animal Hospital proudly offers discounts to our military personnel. We appreciate your service and are honored to help care for your furry family members.
Call us today to learn more about our military discount.
(703) 690-6600